Contact Us
Contact Rx Casino Support (UK)
Players using the Rx Casino version of Rx Casino via the official website at rxcazino.com or its current mirror domains (for example, rx-casino.com, rx-bet.co and rx-mirror-2.com) can use this contact page to reach our customer support team securely. Please read the information below carefully before submitting your request so that we can respond efficiently and in a manner consistent with the applicable legal and regulatory framework as of 2025.
How to Reach Us
If you need assistance, please contact us through the form provided below. Enter your email address or preferred messenger contact and provide a clear description of your query, including your Rx Casino username, relevant dates and times, and any transaction identifiers where applicable. Our support team aims to reply to all inquiries within one business day. Support is available 24/7 via this contact form and the live chat function on rxcazino.com; no separate public telephone number or standalone support email address is published as of 2025.
What This Form Should Be Used For
- Account and technical issues: difficulties logging in, verification problems, changes to account details, or suspected unauthorized access.
- Payments and withdrawals: questions about deposits, withdrawals, payment failures, chargebacks, processing times, or the role of our payment processor RX Payment Solutions Ltd (Cyprus).
- Bonuses and promotions: clarification of bonus terms, wagering requirements, eligibility, or bonus-related disputes.
- Responsible gambling requests: setting limits, requesting cooling-off periods, or asking for manual account closure or long-term self-exclusion from Rx Casino.
- Regulatory or complaint matters: formal complaints regarding the operation of your account or the handling of your funds under our Curaçao license.
For your security, do not include your password, full payment card numbers, full online banking credentials, or complete identity documents in the message field. Our team will guide you if additional documentation is required and will indicate the appropriate secure upload channel where relevant.
Regulatory and Jurisdiction Information for UK Players
Rx Casino, as presented on rxcazino.com, is operated by RX Gaming N.V., a company registered in Willemstad, Curaçao (registration number partially recorded as 154XXX in available records), and is licensed to provide online gambling services under Master License No. 365/JAZ issued by Gaming Curaçao. RX Casino is categorised as a Non-GamStop offshore operator and accepts registrations from players located in the United Kingdom.
Important UK notice: RX Gaming N.V. does not hold a remote gambling licence issued by the UK Gambling Commission (UKGC). This means that UK players using Rx Casino through rxcazino.com do not benefit from UKGC regulatory oversight and cannot pursue complaints via the UK Gambling Commission or the Independent Betting Adjudication Service (IBAS). Any dispute must be raised directly with the operator using this contact form or in-site channels and will be handled under the laws and regulatory practices applicable in Curaçao.
Support cannot assist in opening accounts or processing bets from restricted jurisdictions such as the USA, France, and the Netherlands, where play is prohibited in our terms. If you contact us regarding access from such locations or the use of VPNs, please be aware that the terms and conditions (including provisions similar to clause 4.2 that technically prohibit VPN usage) may affect how your case is assessed and could impact the outcome of any dispute, particularly in relation to large wins.
Responsible Gambling and Self-Exclusion
Rx Casino is not integrated with the UK GamStop self-exclusion scheme. If you are a UK player who has registered with GamStop, your self-exclusion will not automatically apply to your Rx Casino account on rxcazino.com. You may, however, use this contact form to request that our team apply internal limits or close your account on a manual basis.
- Requesting limits: you may ask support to apply deposit limits, loss limits, or session limits to help you manage your gambling activity more safely.
- Requesting exclusion: you may request a cooling-off period or a longer-term self-exclusion from Rx Casino. State clearly the timeframe you are requesting and confirm that you understand the consequences of self-exclusion.
- External help: if you feel your gambling is no longer under control, you should also seek independent advice and assistance from specialist organisations such as BeGambleAware at https://begambleaware.org.
By contacting us about responsible gambling or self-exclusion, you acknowledge that Rx Casino operates outside the UKGC framework and that internal tools and procedures may differ from those offered by UK-licensed operators. Nonetheless, the support team will treat such requests as a priority and will aim to implement confirmed restrictions as quickly as reasonably possible.
Data Protection and Use of Your Information
Information you submit via this contact form is used solely to review and respond to your query, to manage your relationship with Rx Casino on rxcazino.com, and, where necessary, to comply with our legal and regulatory obligations. Your data may be accessed by RX Gaming N.V. in Curaçao and, where payment-related matters are involved, by RX Payment Solutions Ltd in Cyprus, acting as our fiat payment processing subsidiary.
We ask that you provide accurate and up-to-date contact details so that our team can reach you with follow-up questions or resolutions. Please do not send unnecessary sensitive data, and only provide documentation if requested by support. Access to Rx Casino may occur via mirror domains such as rx-casino.com, rx-bet.co, or rx-mirror-2.com due to ISP blocking in certain regions; however, messages submitted through official contact forms linked from these domains are processed by the same central support team responsible for rxcazino.com.
By submitting the contact form, you confirm that you are at least 18 years old, that you are legally permitted to use our services in your jurisdiction, and that the information you provide is truthful and complete. The regulatory and corporate details on this page reflect the status of Rx Casino to the best of our knowledge as of 2025 and may be updated; for the latest information, please refer to the terms and conditions and privacy policy published on rxcazino.com.