Responsible Gaming

Responsible gaming at Rx Casino, operated via rxcazino.com, means treating online gambling as a form of entertainment, not a way to make money or solve financial problems. The goal of this page is to help you observe your own behaviour, understand the risks, and reflect on whether gambling remains recreational for you. The operator provides a range of tools, information and support options, but these are effective only when used consciously and honestly. If at any point you feel that gambling is no longer fun, you are encouraged to contact support for assistance, reduce or stop your play, and seek professional help where appropriate.

Risk Awareness

Gambling carries financial and psychological risks, especially when play becomes frequent, intense or used as an escape. As Rx Casino is an offshore, non-UKGC operator, you do not benefit from all UK regulatory protections, so understanding and managing your own risk is essential.

Common Warning Signs

• Gambling more often or for longer sessions than you originally planned.
• Thinking about the casino or your balance frequently, even when you are not playing.
• Chasing losses by increasing stakes or returning quickly after a loss.
• Borrowing money, using overdrafts or selling belongings to fund gambling.
• Hiding or lying about gambling from family, partners or friends.
• Feeling irritable, anxious or depressed when you cannot gamble or when you try to cut down.
• Allowing gambling to interfere with work, studies, family responsibilities or sleep.

Self-Assessment Checklist

Read the statements below and honestly reflect on whether they describe your situation. If you answer "yes" to two or more, you may be at risk and should consider using the tools and support listed on this page.

• I spend more money on gambling than I can comfortably afford to lose.
• I have tried to stop or cut down my gambling but found it difficult.
• I gamble to escape from problems, stress, loneliness or low mood.
• I feel guilty or ashamed about how much or how often I gamble.
• Arguments, relationship issues or financial problems are linked to my gambling.
• I would struggle to pay essential bills if I did not win soon.

If you recognise these patterns, we strongly recommend using deposit limits, time-outs or self-exclusion, and contacting an independent support service such as GamCare, BeGambleAware or Gambling Therapy.

Limits & Tools

Rx Casino, accessible via rxcazino.com, offers internal tools designed to help you control your gambling. These tools are voluntary and depend on your own choices. Because the operator is licensed in Curaçao and not by the UK Gambling Commission, limits available here do not replace UK-mandated protections. You should use them alongside external tools such as GamStop (for UKGC-licensed sites) and blocking software.

Deposit Limits (Daily, Weekly, Monthly)

1. Access your account: Log in to your player account on rxcazino.com and go to the "Account", "Profile" or "Responsible Gaming" section in the main menu or account settings.
2. Open the limits page: Select the option such as "Deposit Limits" or "Betting Limits". This page typically allows you to set:
   • Daily limit - maximum amount you can deposit in 24 hours.
   • Weekly limit - maximum amount you can deposit in a calendar week.
   • Monthly limit - maximum amount you can deposit in a calendar month.
3. Choose realistic numbers: Enter amounts that fit safely within your disposable income. For example, you might set:
   • Daily: £20
   • Weekly: £50
   • Monthly: £150
   Only use money you can afford to lose, after paying rent, bills, food and other essentials.
4. Confirm and cool-off: Save your limits and log out to reflect. In line with standard industry practice, any request to increase limits may be subject to a cooling-off period, whereas decreases usually apply immediately.

Important: Deposit limits at rxcazino.com apply only to this operator and do not affect other gambling websites or apps you use.

Time Spent Limits and Session Timers

• Within the "Responsible Gaming" or "Session Control" area of your account, you may be able to set session reminders or maximum session lengths (e.g. 30, 60 or 120 minutes).
• When a reminder appears, you will see how long you have been playing and how much you have wagered or lost during the current session.
• Use these reminders as a prompt to stop, stand up, take a break and consider whether you want to continue.

Time-Out (Short-Term Breaks)

1. Locate Time-Out: In your account under "Responsible Gaming", look for "Time-Out", "Short Break" or similar.
2. Select duration: Choose a short pause such as:
   • 24 hours
   • 48 hours
   • 72 hours
   • Up to several weeks (if offered by the operator)
3. Confirm the break: Read the description carefully, confirm your choice, and log out. During Time-Out, you should not be able to deposit or place bets, although you may still receive automated emails or marketing previously subscribed to.
4. Reflect during the break: Use this period to review your finances, speak with trusted people and, if needed, contact independent support organisations.

Regional compliance note: These tools reflect good-practice guidelines but are not supervised by the UK Gambling Commission because Rx Casino operates under a Curaçao licence (Master Licence #365/JAZ).

Self-Exclusion

Self-exclusion is a stronger measure than a short Time-Out. It is designed for players who recognise that they are at significant risk of harm and need to block access for a longer period. At Rx Casino, self-exclusion applies only to rxcazino.com (and any associated domains operated by the same company). The casino is explicitly not part of the UK GamStop scheme.

How to Self-Exclude from rxcazino.com

1. Open the Self-Exclusion section: Log in, go to "Account" > "Responsible Gaming" and select "Self-Exclusion" or "Permanent Exclusion". If you cannot find it, contact Live Chat and request guidance.
2. Choose the exclusion period: You will typically be offered options such as:
   • 6 months
   • 1 year
   • 2-5 years
   • Lifetime (indefinite exclusion)
   Select the minimum period you feel you need to stay away. Longer periods are generally more effective.
3. Read the consequences: Before confirming, carefully read the information displayed. It should explain that:
   • You will not be able to log in or place bets during the exclusion period.
   • You will not be able to reopen your account or reduce the exclusion period once it is confirmed.
   • You may still receive some transactional emails (e.g. confirmations), but marketing communications should be reduced or stopped on request.
4. Confirm your decision: Tick any required acknowledgement boxes, confirm the chosen period, and log out. You may receive an email confirming the self-exclusion.
5. Contact support if needed: If you are unable to complete the process yourself, use Live Chat or the general contact form to request self-exclusion manually. Clearly state that you wish to self-exclude for at least 6 months or longer.

Consequences for Access and Funds

• Log-in restrictions: During self-exclusion, you should be prevented from logging into your account or creating new accounts with the same personal details. However, as a non-UKGC offshore operator, enforcement may be limited; you must also take personal steps (blocking software, external schemes).
• Balance and withdrawals: Applicable withdrawal rules will be applied in line with the site's terms and conditions. Because Rx Casino is not supervised by the UK Gambling Commission or IBAS, you do not have access to UK statutory dispute mechanisms if you disagree with a decision about your balance.
• Lifetime exclusion: If you choose lifetime exclusion, you should consider the decision final. You may lose access to any remaining promotional benefits, loyalty points or other non-cash advantages associated with your account.

GamStop clarification: Registering with GamStop can block you from gambling with UKGC-licensed operators, but it does not automatically block your access to rxcazino.com because the casino does not hold a UKGC licence and is not integrated with GamStop. You must therefore combine internal self-exclusion at rxcazino.com with external tools and independent help.

Support Resources

Professional and confidential support is available if you are worried about your gambling or about someone close to you. The services listed below are independent from Rx Casino and can offer advice, counselling and community support. They follow UK and international best practices in safer gambling, regardless of the operator's licence.

Local Support for UK Players

• National Gambling Helpline (GamCare / BeGambleAware): Call 0808 8020 133 (free from UK landlines and mobiles) 24 hours a day, 7 days a week. Trained advisers provide confidential advice, emotional support and referrals to local treatment services in the UK. Primary language: English; some additional language support may be available via arranged services.
• BeGambleAware: Visit begambleaware.org for self-help tools, information on treatment, and online chat services. This resource is specifically mentioned in the operator's data as an external help reference.
• NHS Gambling Support (England and devolved nations): Some NHS trusts provide specialist gambling clinics or mental health services that address gambling harms. Talk to your GP and explain your gambling concerns to request a referral.

International Support Organisations

National Self-Exclusion Schemes by Country

• United Kingdom - GamStop: A free self-exclusion scheme for UKGC-licensed operators. Register at gamstop.co.uk to block your access to participating UK gambling sites for periods such as 6 months, 1 year or 5 years. Important: Rx Casino, operated via rxcazino.com, is explicitly not registered with GamStop.
• Spain - RGIAJ: The Spanish self-exclusion system is managed by the "Registro General de Interdicciones de Acceso al Juego (RGIAJ)". Spanish residents can register through official government channels to prevent access to regulated gambling operators licensed in Spain.
• Other EU countries: Several EU member states operate national or regional self-exclusion registers. Contact your local regulator or responsible gambling authority for details if you are resident outside the UK.

Blocking Software and Device Controls

• Gamban: Subscription-based software that blocks access to a wide range of gambling websites and apps across devices. See gamban.com for details.
• BetBlocker: Free blocking tool that allows you to restrict access to gambling content on supported devices for chosen periods. See betblocker.org.
• Device-level controls: You can also use parental controls, app store restrictions and browser extensions to limit or block gambling-related content.

Family and Affected Others

• GamAnon / Gamblers Anonymous Family Groups: Support meetings and online resources for relatives and friends of people with gambling problems. See gamblersanonymous.org for local options.
• Confidentiality: All the above organisations treat your information in confidence and are independent of rxcazino.com. They will not share details with the casino.

Confidentiality and professional help: The services listed are staffed or supported by professionals and trained volunteers. You can contact them anonymously, and seeking help does not affect your legal rights or your relationship with Rx Casino.

Help for Family

Gambling problems often affect partners, children and wider family members. If someone you care about may be experiencing gambling-related harm, you do not have to handle it alone. Independent organisations can support you even if the gambler is not yet ready to seek help.

How to Talk to Someone About Their Gambling

• Choose the right moment: Speak in a calm, private setting when neither of you is angry, intoxicated or currently gambling.
• Use non-judgemental language: Focus on how their behaviour affects you ("I feel worried when...") rather than accusations ("You always...").
• Share observations: Gently mention specific examples: missed bills, secrecy, mood changes or time spent on rxcazino.com or other gambling sites.
• Encourage, do not threaten: Emphasise that help is available and that you want to support recovery, not punish or shame them.

Support Resources for Family Members

• GamCare: Offers advice for affected others via the National Gambling Helpline and online chat. You can ask about protecting your finances and wellbeing.
• BeGambleAware: Provides information for families and friends, including guides on how to respond to gambling issues.
• Online forums and chats: Many services host moderated forums where families can share experiences and coping strategies in a safe environment.

Recommended Next Steps

1. Protect finances: Consider separating finances, limiting shared credit exposure, and seeking independent financial advice if necessary.
2. Encourage professional help: Suggest that your loved one contacts GamCare, Gambling Therapy or their GP to discuss treatment options.
3. Seek your own support: Contact helplines or join support groups (such as GamAnon family groups) to look after your own mental health.
4. Safety planning: If there are signs of severe distress, self-harm or domestic conflict, contact emergency services or crisis mental health services immediately.

Operator's Commitment

Rx Casino is operated by RX Gaming N.V., a company registered in Willemstad, Curaçao and operating under Master Licence #365/JAZ issued by Gaming Curaçao. The operator does not hold a UK Gambling Commission licence, and UK players cannot escalate disputes to the UK Gambling Commission, IBAS or other UK statutory bodies. Nonetheless, the operator states that it applies internal risk checks and responsible gaming measures intended to reduce harm.

Internal Monitoring and Risk Checks

• Behavioural analysis: The platform may monitor indicators such as unusually long sessions, rapidly increasing stakes, frequent deposits within a short period, repeated declined transactions or multiple account attempts.
• Automated warnings: Where risk patterns are detected, the site may display on-screen messages encouraging you to take a break, set limits or review responsible gaming information.
• Account controls: In higher-risk situations, the operator may temporarily restrict certain account functions (for example, deposits or bonuses) while assessing the situation.

When Support May Contact You

• Pattern of high-risk behaviour: If your activity appears to show loss of control (e.g. escalating deposits, frequent late-night sessions, repeated attempts to reverse withdrawals), customer support may proactively contact you via email or on-site messaging to offer responsible gambling information and tools.
• Self-exclusion requests: When you request self-exclusion or report harm, support may contact you to confirm details, explain the consequences and ensure the exclusion is applied correctly.
• Verification and compliance: In some cases, the operator may request additional information or documentation in line with its licence obligations and internal policies.

Important limitation notice: Because Rx Casino is an offshore non-GamStop operator, these measures are internal policies and do not guarantee the same level of protection as UKGC-regulated operators. You remain responsible for your own decisions, and you should combine the site's tools with independent support, national self-exclusion schemes for other operators, and blocking software.

VPN and terms of use: The terms and conditions indicate that VPN use is prohibited. Even if it is informally tolerated by support in some situations, using a VPN may later be cited as a breach of terms and could lead to account restrictions or confiscation of winnings. For your safety, avoid using VPNs or other methods to hide your location when accessing rxcazino.com.

Updates

This responsible gaming page is reviewed periodically to reflect current safer gambling standards, changes in internal policies, and developments in UK guidance on gambling-related harm.

How You Will Be Informed of Changes

• Website notices: Significant updates may be highlighted via banners or notices on rxcazino.com, particularly after major changes to responsible gaming tools or terms.
• Email communication: Where appropriate, the operator may send informational emails to registered players explaining important policy updates. You should ensure your contact details remain accurate in your account settings.
• Terms and conditions: The general terms, bonus rules and privacy notices may also be updated. You are responsible for reviewing these documents regularly.

Date of last update to this page: 6 November 2025

Contact & Feedback

If you have questions, concerns or suggestions regarding responsible gaming at Rx Casino, or if you require assistance in applying limits or self-exclusion, you should contact the operator through the available support channels on rxcazino.com.

Responsible Gaming Contact Options

• Live Chat: Access the Live Chat function from within the website interface (typically via the help or support icon). Inform the agent that your enquiry relates to responsible gaming or problem gambling so that it can be prioritised appropriately.
• Email contact: If an email address is provided in the "Contact" or "Support" section of rxcazino.com, you may write "Responsible Gaming Enquiry" in the subject line and describe your situation (for example, requesting self-exclusion, limit adjustments or account review). As of 2025, a specific dedicated responsible gaming email address is not publicly specified in the data.
• Telephone: The available information does not confirm a dedicated responsible gaming telephone line for Rx Casino. If such a number is later published on rxcazino.com, you may use it to discuss safer gambling concerns directly with support.

Feedback and Self-Control Requests

To request help or provide feedback related to responsible gaming, you may:

1. Log in to your account and navigate to the "Contact Us" or "Support" section.
2. Use the on-site contact form, if available, and select "Responsible Gaming" or "Account Limits" as the topic (or clearly state this in your message).
3. Describe the support you need, such as:
   • Setting or reducing deposit and loss limits.
   • Applying a Time-Out or self-exclusion.
   • Reviewing recent activity because you are concerned about loss of control.
4. Submit the form and retain any confirmation emails for your records.

While Rx Casino provides tools and support via rxcazino.com, it is essential to remember that the operator is not regulated by the UK Gambling Commission. For your safety, combine site-level controls with independent advice and national support services whenever you feel at risk.